GENERAL TERMS AND CONDITIONS

1. VALIDITY OF GENERAL TERMS AND CONDITIONS

The following Terms and Conditions shall apply to all services rendered by Cellhire USA LLC – AKA Dataroam, hereafter referred to as Dataroam, in connection with the prepaid eSIM solution offered on the order site.

The following Terms and Conditions are provided on the website https://esim.dataroam.com.

Dataroam may accept variant clauses only in the case of an explicit written agreement.

2. DESCRIPTION OF SERVICES

2.1. eSIM

Dataroam resells prepaid eSIMs.

The Customer registers and buys its sim cards on esim.dataroam.com

Our payments are operated by Shopify.

2.2. REGISTRATION FOR USING DATAROAM SERVICES

The Customer must accept the General Terms and Conditions to use Dataroam services.

2.3. DATAROAM ENGAGEMENTS

Dataroam shall use reasonable endeavors to provide Customer quality service. However, Dataroam does not guarantee that the service will not be interrupted, provided on time, and be safe or fault-free.

2.4. CUSTOMER ENGAGEMENTS

In using the Equipment or Services provided by Dataroam, the Customer must not engage in any action: that is abusive, illegal, or fraudulent; that causes the Network to be impaired or damaged.

When the Customer breaches its obligations under Sec. 2.4, Dataroam may suspend the Customer's use of the Service. During any period of suspension, the Customer shall continue to pay all Charges due under this Agreement in respect of the suspended Services.

2.5. DEVICE COMPATIBILITY

The Customer is responsible for ensuring that their device is eSIM compatible and network-unlocked. Device compatibility may depend on the carrier and country of origin, the Customer must check the list of eSIM compatible devices provided at the checkout.

By checking the box that confirms that the Customer's device is eSIM compatible, the Customer is then held responsible for the accuracy of the information they provide.

The eSIM compatibility list is not exhaustive, meaning newly announced eSIM compatible devices may still need to be added.  It is the customer’s responsibility to confirm their device is both carrier unlocked and eSIM compatible.

3. START, DURATION, AND TERMINATION OF THE CONTRACT

The service contract between Dataroam and the Customer begins upon completing the order at the Dataroam website https://esim.dataroam.com.

The Activation of the eSIM and acknowledgment of the Activation Policy is the Customer's responsibility.

The contract will be terminated if the Customer does not have an active data package or has deleted the eSIM from the target device.

4. CHARGES AND PAYMENT

4.1. PAYMENT CONDITIONS

The supported payment methods for Dataroam services are Credit/Debit Card, PayPal, Google Pay, Apple Pay, and Alipay.

The currency of payment is in US Dollars ($).

The credit card transaction will be processed and secured by Shopify.

4.2. CHARGES FOR USE

4.2.1. Charges for service and taxes can be found at https://esim.dataroam.com.

4.2.2. The Customer shall not be entitled to offset any of its claims against claims of Dataroam, except where the Customer's claims are undisputed or have been confirmed by final court judgment.

5. DELIVERY

The customer will be billed directly from the Shopify site and the eSIm will be delivered via e-mail within 24 hours of the purchase.

6. REFUND / CANCELLATION / MODIFICATION POLICY

The Customer has the right to ask for a refund or eSIM replacement if the eSIM cannot be installed and/or used due to a technical problem with the database.

6.1. REFUNDS AND CANCELLATION

6.1.1. POLICIES AND GUIDELINES

6.1.2. A refund request can be made within thirty (30) days from the date of purchase when the activation is no longer possible following extensive collaborative troubleshooting.

6.1.3. Cooperation with the Customer to resolve the issue promptly is required for a refund to be granted.

6.1.4. Each data package has its own validity period. No refund of any form will be offered for the remaining data when the validity period expires.

6.1.5. Compensation: No refund or payment of any kind will be issued due to charges from alternate phones, alternate SIM cards, alternate providers, hotel phones, or other charges that are not directly linked to the Customer's Dataroam eSIM account.

6.1.6. Fraudulent purchases: Dataroam reserves the right to refuse any form of refund if there is evidence of abuse, violation of our Terms and Conditions, or any fraudulent activity connected with using Dataroam products and services.

6.1.7. Unauthorized purchases: The case will be subject to investigation and approval before processing any refund. Dataroam reserves the right to suspend any account associated with fraudulent activity.

6.1.8. Accidental purchases: Once Customers install the eSIM, it will be considered used. No refunds will be offered.

6.1.9. Incorrect charges: If the Customer reasonably and in good faith disputes an invoice or part of it, the Customer shall notify Dataroam of such a dispute within ten (10) days of receipt of the invoice, providing details of why the invoiced amount is incorrect and, if possible, how much the Customer considers due. (See details in section 4.2 CHARGES FOR USE under Terms and Conditions)

6.1.10. Other Reasons: If the refund request is not within the above, we will investigate the request on a case-by-case basis. If the refund is approved, a processing fee may apply. The maximum refund of credit a customer can apply for must be equal to or less than the total amount they paid.

6.1.11. REFUND PROCESS

To request a refund, contact Dataroam's support team via the Contact Us page, or send a message to support@dataroam.com. Please be aware that our refund policy detailed above will apply.

Depending on the nature of the issue, Customers will be asked for further information to support their refund request, such as screenshots of the device settings for technical issues or details of why the invoiced amount is incorrect and, if possible, how much the Customer considers is due, etc.

Refund to the original method: Once a refund is approved and issued, it can take up to thirty (30) business days to appear on a statement depending on the bank.

6.2. MODIFICATION

The eSIM data packages from Dataroam are offered as-is, and no further modifications or customization can be made based on individual requests once purchased.

7. LIABILITY AND WARRANTY

Dataroam provides no guarantee of constant availability of the network service.

For any request, please write an email to support@dataroam.com.